All Systems Operational

About This Site

WellSky Connected Networks
This site provides information about the status of the Connected Networks’ suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CarePort Care Management Operational
CarePort Referral Management Operational
CarePort Guide Operational
CarePort Connect Operational
CarePort Insight Operational
CarePort Discharge Operational
CarePort Intake Operational
CarePort Interop Operational
CarePort Transition Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Discharge Maintenance Apr 6, 2025 17:00-17:05 CDT

WellSky will perform a scheduled maintenance on Sunday April 6 from 5:00 PM to 5:05 PM (Central Time) to complete a VPN technology upgrade. During this time, the Solution will be available. Interfaces may disconnect and automatically reconnect during this window. We thank you for your patience as we improve the system.
Posted on Apr 03, 2025 - 16:29 CDT
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
Intake Issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Apr 2, 15:50 CDT
Update - WellSky is investigating an issue causing slowness and inaccessibility of the Intake tile.

Next Update - within 30 minutes
Apr 2, 15:12 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Apr 2, 14:35 CDT
Apr 1, 2025
Care Management, Referral Management, CarePort Transition Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 CDT
Scheduled - WellSky will perform a scheduled maintenance on Tuesday April, 1 2025 from 8:00pm to 8:30pm (Central Time) to deploy the 25.1 release. During this time, the Solution will be available. Users can continue to use the solution during the deployment but may experience minor disruptions until the maintenance is complete at 8:30pm CT.

We thank you for your patience as we improve the system.
Mar 24, 14:49 CDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Discharge Issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Mar 24, 11:36 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Mar 24, 11:29 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Mar 24, 11:26 CDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
The information provided and terms used on this site are provided to WellSky clients for general informational purposes only, and WellSky provides no assurances about the accuracy of such information. Further, the information on this site in no way amends, supplements, incorporates, creates or supersedes any legal obligations, including those that are contractual or statutory in nature.
Recurring Maintenances
Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.