All Systems Operational

About This Site

WellSky Connected Networks
This site provides information about the status of the Connected Networks’ suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CarePort Care Management Operational
CarePort Referral Management Operational
CarePort Guide Operational
CarePort Connect Operational
CarePort Insight Operational
CarePort Discharge Operational
CarePort Intake Operational
CarePort Interop Operational
CarePort Transition Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Care Management, Referral Management, and Transition Maintenances **CANCELLED** Dec 24, 2024 22:00-23:00 CST
The monthly OS patching maintenance events that were scheduled for Tuesday December 24th, 2024 from 10pm-11pm (Central Time) has been cancelled due to the holiday. The recurring maintenance schedule will resume as scheduled in January.
Posted on Dec 19, 2024 - 13:31 CST
Past Incidents
Dec 20, 2024

No incidents reported today.

Dec 19, 2024

No incidents reported.

Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024
Discharge Issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Dec 16, 08:52 CST
Update - WellSky is actively investigating the issue with the Jasper Report Service and appreciates your patience. We’re committed to resolving this as quickly as possible.

Next Update - within 30 minutes
Dec 16, 08:26 CST
Update - WellSky is investigating an issue causing Jasper Reporting Service to be unavailable.

Next Update - within 30 minutes
Dec 16, 08:26 CST
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Dec 16, 08:09 CST
Dec 15, 2024

No incidents reported.

Dec 14, 2024
Discharge & Intake Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Dec 14, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 20:00 CST
Scheduled - WellSky has identified an issue requiring immediate maintenance. We will perform this maintenance on Friday December 13, 2024 from 8:00 PM to 12:00 AM (Central Time). During this time, the solution will be unavailable.

We apologize for the inconvenience as we work to provide a better experience for our clients.
Dec 11, 12:49 CST
Dec 13, 2024
Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024
Care Management Issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Dec 10, 22:47 CST
Update - WellSky is investigating an issue with HL7 interface connectivity while the Care Management Solution remains available.

Next Update - within 30 minutes
Dec 10, 22:32 CST
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Dec 10, 22:18 CST
Care Management Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:00 CST
Scheduled - WellSky will perform a scheduled maintenance on Tuesday, December 10 from 9:00 PM to 10:00 PM (Central Time). During this time, the Solution will be available. During this maintenance window HL7 interfaces may disconnect and automatically reconnect.

We thank you for your patience as we improve the system.
Dec 5, 08:51 CST
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

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The information provided and terms used on this site are provided to WellSky clients for general informational purposes only, and WellSky provides no assurances about the accuracy of such information. Further, the information on this site in no way amends, supplements, incorporates, creates or supersedes any legal obligations, including those that are contractual or statutory in nature.
Recurring Maintenances
Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.