Change Healthcare (Change) publicly announced it is experiencing a cybersecurity event that began on February 21, 2024. Some WellSky clients have integrations with Change, and those integrations were disconnected. Since that time, some Change systems have been restored. Over the coming weeks, Change will continue to bring its systems back online. For the latest information about Change service restoration, visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.
On April 22, 2024, UnitedHealth Group (UHG) distributed a press release that included an update on the ongoing review of impacted patient data and support options available. Below is a summary of the UHG press release:
* UGH is conducting an ongoing investigation and review of the data involved in the cyberattack on Change.
* UHG anticipates it will take several months of continued data review and analysis before enough information will be available to identify and notify impacted customers and individuals.
* UHG has offered to make notifications and undertake related administrative requirements on behalf of any provider or customer.
* In addition, UHG is offering support through a dedicated website at changecybersupport.com. UHG has also established a call center (1-866-262-5342) to assist in offering free credit monitoring and identity theft protections for two years to anyone impacted.
* UHG and external industry experts continue to monitor the internet and dark web to determine if data has been published. WellSky is following its security protocols and maintains a robust incident response program. We began our investigation immediately upon becoming aware of this incident and will provide updates as circumstances change. We encourage you to visit the Change status page for updates and timelines for additional service restoration at https://www.unitedhealthgroup.com/changehealthcarecyberresponse.