All Systems Operational

About This Site

WellSky Connected Networks
This site provides information about the status of the Connected Networks’ suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CarePort Care Management Operational
CarePort Referral Management Operational
CarePort Guide Operational
CarePort Connect Operational
CarePort Insight Operational
CarePort Discharge Operational
CarePort Intake Operational
CarePort Interop Operational
CarePort Transition Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Discharge & Intake Maintenance Oct 23, 2024 20:00-21:00 CDT
WellSky will perform a scheduled maintenance on Wednesday October 23, 2024 from 8:00 PM to 9:00 PM] (Central Time). During this time Discharge and Intake will be available. Some interfaces may disconnect and automatically reconnect.

We thank you for your patience as we improve the system.
Posted on Oct 04, 2024 - 13:12 CDT
Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
Care Management Issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 23, 21:55 CDT
Update - WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay. 

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

Next Update - 10:00 PM CT
Sep 23, 19:55 CDT
Update - WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

Next Update - 8:00 PM CT
Sep 23, 17:58 CDT
Update - WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

Next Update - 6:00 PM CT
Sep 23, 15:57 CDT
Update - WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

Next Update - 4:00 PM CT
Sep 23, 12:21 CDT
Monitoring - WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

Next Update - At noon
Sep 23, 09:33 CDT
Update - WellSky is investigating an issue causing a delay in ADT processing.

Next Update - within 30 minutes
Sep 23, 09:10 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 23, 08:47 CDT
Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage
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Recurring Maintenances
Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.