All Systems Operational

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WellSky Connected Networks
This site provides information about the status of the Connected Networks’ suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CarePort Care Management Operational
CarePort Referral Management Operational
CarePort Guide Operational
CarePort Connect Operational
CarePort Insight Operational
CarePort Discharge Operational
CarePort Intake Operational
CarePort Interop Operational
CarePort Transition Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025
Connect Issue
Resolved - WellSky has resolved the issue causing notifications to be delayed or not send.

The notification backlog has cleared. Notifications and Patient Timelines are up-to-date.
Jun 16, 15:29 CDT
Update - WellSky has identified and resolved the issue causing notifications to be delayed or not send.

Currently, the backlog of notifications are being processed. Notifications will be delayed and Patient Timelines may not reflect the most current information until notification backlog clears. We will continue to monitor closely over the next few hours.

Jun 16, 11:55 CDT
Monitoring - WellSky has identified and resolved the issue causing notifications to be delayed or not send.

Currently, the backlog of notifications are being processed. Notifications will be delayed and Patient Timelines may not reflect the most current information until notification backlog clears. We will continue to monitor closely over the next few hours.

Jun 16, 09:36 CDT
Update - WellSky is investigating an issue causing notifications to be delayed or not send.

Next Update - within 30 minutes
Jun 16, 09:20 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Jun 16, 09:14 CDT
Connect Issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Jun 16, 14:17 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Jun 16, 14:02 CDT
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Care Management, Referral Management, Discharge, and Intake
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Jun 12, 15:44 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 1 hour
Jun 12, 15:22 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Jun 12, 14:57 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Jun 12, 14:36 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Jun 12, 14:23 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Jun 12, 14:05 CDT
Update - We are continuing to investigate this issue.
Jun 12, 13:43 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Jun 12, 13:40 CDT
Jun 11, 2025
CarePort Discharge Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:00 CDT
Scheduled - WellSky will perform a scheduled maintenance on Wednesday June 11, 2025 from 9:00 PM to 11:00 PM (Central Time) to complete a Interface technology upgrade. During this time, the Solution will be available. Interfaces may disconnect and automatically reconnect during this window.

We thank you for your patience as we improve the system.
Jun 2, 13:46 CDT
Jun 10, 2025
Careport Discharge Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 CDT
Scheduled - WellSky will perform a scheduled maintenance on Tuesday June 10, 2025 from 9:00 PM to 11:00 PM (Central Time) to complete a Interface technology upgrade. During this time, the Solution will be available. Interfaces may disconnect and automatically reconnect during this window.

We thank you for your patience as we improve the system.
Jun 2, 13:42 CDT
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Recurring Maintenances
Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.