All Systems Operational

About This Site

WellSky Connected Networks
This site provides information about the status of the Connected Networks’ suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CarePort Care Management Operational
CarePort Referral Management Operational
CarePort Guide Operational
CarePort Connect Operational
CarePort Insight Operational
CarePort Discharge Operational
CarePort Intake Operational
CarePort Interop Operational
CarePort Transition Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Care Management Maintenance Dec 10, 2024 21:00-22:00 CST
WellSky will perform a scheduled maintenance on Tuesday, December 10 from 9:00 PM to 10:00 PM (Central Time). During this time, the Solution will be available. During this maintenance window HL7 interfaces may disconnect and automatically reconnect.

We thank you for your patience as we improve the system.
Posted on Dec 05, 2024 - 08:51 CST
Past Incidents
Dec 7, 2024

No incidents reported today.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
Guide Issue
Resolved - The WellSky engineering team has resolved this issue and users can now resume pulling providers back into referrals. If you believe that you are still experiencing issues related to this, please contact our Support team.
Nov 25, 15:42 CST
Update - WellSky is investigating an issue causing delays in launching Guide or pulling information back from Guide. This is affecting new referrals only. At this time there is no work around.

Thank you for your patience while we investigate the error.

Next Update - within 30 minutes
Nov 25, 15:29 CST
Update - WellSky is investigating an issue causing delays in launching Guide or pulling information back from Guide. This is affecting new referrals only. At this time there is no work around.

Thank you for your patience while we investigate the error.

Next Update - within 30 minutes
Nov 25, 14:58 CST
Update - WellSky is investigating an issue causing delays in launching Guide or pulling information back from Guide. This is affecting new referrals only. At this time there is no work around.

Thank you for your patience while we investigate the error.

Next Update - within 30 minutes
Nov 25, 14:26 CST
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Nov 25, 14:13 CST
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage
The information provided and terms used on this site are provided to WellSky clients for general informational purposes only, and WellSky provides no assurances about the accuracy of such information. Further, the information on this site in no way amends, supplements, incorporates, creates or supersedes any legal obligations, including those that are contractual or statutory in nature.
Recurring Maintenances
Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.