All Systems Operational

About This Site

WellSky Connected Networks
This site provides information about the status of the Connected Networks’ suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CarePort Care Management Operational
CarePort Referral Management Operational
CarePort Guide Operational
CarePort Connect Operational
CarePort Insight Operational
CarePort Discharge Operational
CarePort Intake Operational
CarePort Interop Operational
CarePort Transition Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 16, 2025

No incidents reported today.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025
CarePort Intake/Discharge Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 CDT
Scheduled - WellSky will perform a scheduled maintenance on Saturday, May 10th, 2025 from 8:00 PM to 04:00 AM (Central Time). During this time, the Solution will be unavailable. This maintenance may require action from client IT teams. Please read the message below carefully as it may apply to you. We thank you for your patience as we improve the system.

Information for IT Interface Teams: Upcoming Change to Public-Facing IP Address for WellSky CarePort Discharge and Intake. We are notifying you of an upcoming change to the public-facing IP address for WellSky CarePort Discharge and WellSky CarePort Intake due to a transition to a new Internet Service Provider (ISP) at our data center.

What’s Changing?
Effective May 10, 2025, the public IP address for CarePort Discharge and CarePort Intake will be updated as follows:

  • - New IP Address: 149.137.204.0/26

  • - Old IP Addresses: 204.71.129.128/27, 204.71.33.224/27, 209.225.35.84/28


If your organization uses IP allowlisting (also known as whitelisting) to control access to WellSky solutions, you will need to update your firewall or security configurations to include the new IP address by May 10, 2025. This will ensure uninterrupted access to our services.


Action Required:

  • - If you do not use IP allowlisting: No action is needed, and you may disregard this message.

  • - If you do allowlist: Please update your configurations to add the new IP range (149.137.204.0/26) prior to May 10, 2025.



Epic Clients ONLY:

  • - If you are using IP allowlists to allow CarePort Discharge access, please ensure you update "Epic Allow List" and "Citrix Trusted Sites" with the new IP range (149.137.204.0/26) prior to May 10, 2025.



Cerner Clients ONLY:

  • - This change is managed by the IT Interfaces team at each hospital. If you whitelist our IP address, please ensure you update your configurations to include the new IP range (149.137.204.0/26) prior to May 10, 2025.

  • - If the whitelisting is done by domain, no further action is required.
May 2, 13:01 CDT
May 10, 2025
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Discharge Issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
May 7, 15:12 CDT
Update - WellSky is investigating an issue causing Inbound and Outbound VPN connections to be idle for some users.

Next Update - within 30 minutes
May 7, 15:06 CDT
Update - The Solution is currently unavailable and we are working to restore service.

Next Update - within 30 minutes
May 7, 14:56 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
May 7, 14:49 CDT
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

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The information provided and terms used on this site are provided to WellSky clients for general informational purposes only, and WellSky provides no assurances about the accuracy of such information. Further, the information on this site in no way amends, supplements, incorporates, creates or supersedes any legal obligations, including those that are contractual or statutory in nature.
Recurring Maintenances
Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.