All Systems Operational

About This Site

WellSky Connected Networks
This site provides information about the status of the Connected Networks’ suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

CarePort Care Management Operational
CarePort Referral Management Operational
CarePort Guide Operational
CarePort Connect Operational
CarePort Insight Operational
CarePort Discharge Operational
CarePort Intake Operational
CarePort Interop Operational
CarePort Transition Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
Discharge Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:30 CDT
Scheduled - WellSky will perform a scheduled maintenance on Wednesday April 9, 2025 from 7:30 PM to 8:00 PM (Central Time) to complete a VPN technology upgrade. During this time, the Solution will be available. Interfaces may disconnect and automatically reconnect during this window.

We thank you for your patience as we improve the system.
Apr 8, 12:31 CDT
Apr 8, 2025
Care Management Issue
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Apr 8, 11:11 CDT
Monitoring - WellSky has resolved the issue, causing notifications to be delayed with referral notifications. The queue may take sometime to catchup.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
Apr 8, 10:35 CDT
Identified - WellSky has identified the issue causing notifications to be delayed with referral notifications. We are currently testing the potential fix before deploying to our production environments.

Next Update - within 90 minutes
Apr 8, 08:04 CDT
Update - WellSky will continue to investigate, the issue overnight.

Next Update - 04/08/2025 by 08:00 AM CT.
Apr 7, 18:32 CDT
Update - WellSky is investigating an issue where referral email notifications may not be sent in real time.


Next Update - within 60 minutes
Apr 7, 17:27 CDT
Update - WellSky is investigating an issue where referral email notifications may not be sent in real time.

Next Update - within 30 minutes
Apr 7, 17:04 CDT
Update - WellSky is investigating an issue where referral email notifications may not be sent in real time.

Next Update - within 30 minutes
Apr 7, 16:17 CDT
Update - WellSky is investigating an issue causing notifications to not process.

Next Update - within 30 minutes
Apr 7, 15:51 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Apr 7, 15:35 CDT
Apr 7, 2025
Apr 6, 2025
Discharge Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 17:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:00 CDT
Scheduled - WellSky will perform a scheduled maintenance on Sunday April 6 from 5:00 PM to 5:05 PM (Central Time) to complete a VPN technology upgrade. During this time, the Solution will be available. Interfaces may disconnect and automatically reconnect during this window. We thank you for your patience as we improve the system.
Apr 3, 16:29 CDT
Apr 5, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
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Recurring Maintenances
Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.