Connect Issue

Incident Report for WellSky Connected Networks Status Page

Resolved

WellSky has resolved the issue causing notifications to be delayed or not send.

The notification backlog has cleared. Notifications and Patient Timelines are up-to-date.
Posted Jun 16, 2025 - 15:29 CDT

Update

WellSky has identified and resolved the issue causing notifications to be delayed or not send.

Currently, the backlog of notifications are being processed. Notifications will be delayed and Patient Timelines may not reflect the most current information until notification backlog clears. We will continue to monitor closely over the next few hours.
Posted Jun 16, 2025 - 11:55 CDT

Monitoring

WellSky has identified and resolved the issue causing notifications to be delayed or not send.

Currently, the backlog of notifications are being processed. Notifications will be delayed and Patient Timelines may not reflect the most current information until notification backlog clears. We will continue to monitor closely over the next few hours.
Posted Jun 16, 2025 - 09:36 CDT

Update

WellSky is investigating an issue causing notifications to be delayed or not send.

Next Update - within 30 minutes
Posted Jun 16, 2025 - 09:20 CDT

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Posted Jun 16, 2025 - 09:14 CDT
This incident affected: CarePort Connect.
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Recurring Maintenances
Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 11:00 PM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application will be unavailable during maintenance window.