CP Connect Performance Degradation

Incident Report for WellSky Connected Networks Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Posted Mar 11, 2026 - 11:04 CDT

Update

WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

Posted Mar 11, 2026 - 09:36 CDT

Monitoring

Posted Mar 11, 2026 - 08:24 CDT

Investigating

WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes

Posted Mar 11, 2026 - 07:58 CDT

This incident affected: CarePort Connect.

Recurring Maintenances

*For the best experience within the applications, we recommend waiting until the maintenance window has concluded.*

Solution	Type	When	Time	Impact


Care Mgmt	VPN data center system updates	1st Saturday of every month.	11:00 PM - 3:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Mgmt	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Intake	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Connect, Insight, Guide	Bi-Monthly Maintenance	2nd and 4th Tuesday of every month.	7:00 PM - 12:00 AM CT	Application may be unavailable or experience intermittent disruptions.

Transition	VPN data center system updates	1st Saturday of every month.	11:00 PM - 3:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Discharge	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.

Intake	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.