Care Management/Referral Management Incomplete Functionality

Incident Report for WellSky Connected Networks Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Posted Mar 09, 2026 - 08:54 CDT

Identified

WellSky has identified the issue causing issue in our referral workflow that may cause a patient’s new referral to be unintentionally shared with providers associated with prior referrals for that same patient after a patient choice is made.
Customer Impact
In a limited number of cases, providers who were part of earlier referrals may have visibility into a newly created referral when they should not. This could result in confusion or unexpected notifications but does not impact the completion or clinical accuracy of the referral itself.

Next Update - 09th March by 08:00 AM

Posted Mar 06, 2026 - 19:53 CST

This incident affected: CarePort Care Management and CarePort Referral Management.

Recurring Maintenances

*For the best experience within the applications, we recommend waiting until the maintenance window has concluded.*

Solution	Type	When	Time	Impact


Care Mgmt	VPN data center system updates	1st Saturday of every month.	11:00 PM - 3:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Mgmt	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Intake	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Connect, Insight, Guide	Bi-Monthly Maintenance	2nd and 4th Tuesday of every month.	7:00 PM - 12:00 AM CT	Application may be unavailable or experience intermittent disruptions.

Transition	VPN data center system updates	1st Saturday of every month.	11:00 PM - 3:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Discharge	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.

Intake	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.