Connect issue

Incident Report for WellSky Connected Networks Status Page

Update

WellSky continues to investigate an issue causing CarePort Connect to experience delayed processing of a portion of ADT events. Our teams are actively working towards a fix.

Next Update - within 60 minutes

Posted Nov 09, 2026 - 19:36 CST

Update

CarePort Connect is experiencing delayed processing of a portion of ADT events. The degradation started at 6:17pm ET. Our teams are actively working on a fix.

Next Update - within 30 minutes

Posted Nov 09, 2026 - 19:02 CST

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

Posted Nov 09, 2026 - 18:59 CST

This incident affects: CarePort Connect.

Recurring Maintenances

*For the best experience within the applications, we recommend waiting until the maintenance window has concluded.*

Solution	Type	When	Time	Impact


Care Mgmt	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Weekly Maintenance	Every Wednesday	7:00 PM - 9:00 PM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Mgmt	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Weekly Maintenance	Every Wednesday	7:00 PM - 9:00 PM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Intake	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Weekly Maintenance	Every Wednesday	7:00 PM - 9:00 PM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Connect, Insight, Guide	Bi-Monthly Maintenance	2nd and 4th Tuesday of every month.	7:00 PM - 12:00 AM CT	Application may be unavailable or experience intermittent disruptions.

Transition	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Weekly Maintenance	Every Wednesday	7:00 PM - 9:00 PM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Discharge	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.

Intake	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.