Discharge issue

Incident Report for WellSky Connected Networks Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Posted Jun 01, 2026 - 21:17 CDT

Update

WellSky has identified the issue causing some patients to not appear in the solution, this should not impact any new patients going forward. WellSky continues to work to restore the missing patients in the solution. We thank you for your patience as we continue to work towards a resolution.

Next Update - 6/2 @ 12 PM CT

Posted Jun 01, 2026 - 15:26 CDT

Update

WellSky has identified the issue causing some patients to not appear in the solution. We thank you for your patience as we continue to work towards a resolution.

Next Update - within 60 minutes

Posted Jun 01, 2026 - 13:19 CDT

Update

WellSky has identified the issue causing some patients to not appear in the solution. We thank you for your patience as we continue to work towards a resolution.

Next Update - within 60 minutes

Posted Jun 01, 2026 - 12:44 CDT

Identified

WellSky has identified the issue causing some patients to not appear in the solution.

Next Update - within 60 minutes

Posted Jun 01, 2026 - 11:46 CDT

Update

WellSky is investigating an issue causing some patients to not appear in the solution.

Next Update - within 60 minutes

Posted Jun 01, 2026 - 10:46 CDT

Update

WellSky is investigating an issue causing some patients to not appear in the solution.

Next Update - within 30 minutes

Posted Jun 01, 2026 - 10:13 CDT

Update

WellSky is investigating an issue causing some patients to not appear in the solution.

Next Update - within 30 minutes

Posted Jun 01, 2026 - 09:47 CDT

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

Posted Jun 01, 2026 - 09:39 CDT

This incident affected: CarePort Discharge.

Recurring Maintenances

*For the best experience within the applications, we recommend waiting until the maintenance window has concluded.*

Solution	Type	When	Time	Impact


Care Mgmt	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Mgmt	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Intake	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Connect, Insight, Guide	Bi-Monthly Maintenance	2nd and 4th Tuesday of every month.	7:00 PM - 12:00 AM CT	Application may be unavailable or experience intermittent disruptions.

Transition	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Discharge	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.

Intake	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.