Connect issue

Incident Report for WellSky Connected Networks Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Posted Sep 09, 2026 - 12:11 CDT

Monitoring

WellSky has resolved the issue causing the enterprise patient matching to experience delays in processing new events.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

Posted Sep 09, 2026 - 10:33 CDT

Update

WellSky is investigating an issue causing the enterprise patient matching is experience delays on processing new events. CarePort Connect Patient Timeline may not reflect the latest events on a patient.

Next Update - within 30 minutes

Posted Sep 09, 2026 - 10:10 CDT

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

Posted Sep 09, 2026 - 10:02 CDT

This incident affected: CarePort Connect and CarePort Interop.

Recurring Maintenances

*For the best experience within the applications, we recommend waiting until the maintenance window has concluded.*

Solution	Type	When	Time	Impact


Care Mgmt	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Weekly Maintenance	Every Wednesday	7:00 PM - 9:00 PM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Mgmt	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Weekly Maintenance	Every Wednesday	7:00 PM - 9:00 PM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Intake	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Weekly Maintenance	Every Wednesday	7:00 PM - 9:00 PM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Connect, Insight, Guide	Bi-Monthly Maintenance	2nd and 4th Tuesday of every month.	7:00 PM - 12:00 AM CT	Application may be unavailable or experience intermittent disruptions.

Transition	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Weekly Maintenance	Every Wednesday	7:00 PM - 9:00 PM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Discharge	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.

Intake	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.