CarePort Referral Intake, Discharge, and Intake issue

Incident Report for WellSky Connected Networks Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Posted Jun 04, 2026 - 11:15 CDT

Update

WellSky has corrected many of the impacted referrals, and is continuing to validate that all impacted referrals are identified and corrected.

Thank you for you patience while we are continuing to work towards resolving this issue.

Next Update - 6/4/2026 @ 12 PM CT
Posted Jun 03, 2026 - 16:13 CDT

Update

WellSky has corrected many of the impacted referrals and continues to work on identifying and correcting any additional referrals that are impacted.

Thank you for you patience while we are continuing to work towards resolving this issue.

Next Update - 5 PM CT
Posted Jun 03, 2026 - 09:50 CDT

Update

WellSky continues to work on the resolution for an issue impacting new and existing referrals causing some to have missing updates or static data.

Thank you for you patience while we are continuing to work towards resolving this issue.

Next Update - 6/3 @ 9:00 AM CT
Posted Jun 02, 2026 - 16:52 CDT

Update

WellSky continues to work on the resolution for an issue impacting new and existing referrals causing some to have missing updates or static data.

Thank you for you patience while we are continuing to work towards resolving this issue.

Next Update - 5:00 PM CT
Posted Jun 02, 2026 - 15:30 CDT

Update

WellSky has identified an issue impacting new and existing referrals causing some to have missing updates or static data.

Thank you for you patience while we are continuing to work towards resolving this issue.

Next Update - 3:30 PM CT
Posted Jun 02, 2026 - 14:36 CDT

Identified

WellSky has identified an issue impacting new and existing referrals causing some to have missing updates or static data.

Next Update - 2:30 PM CT
Posted Jun 02, 2026 - 12:59 CDT

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Posted Jun 02, 2026 - 12:46 CDT
This incident affected: CarePort Referral Intake, CarePort Discharge, and CarePort Intake.
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Recurring Maintenances
*For the best experience within the applications, we recommend waiting until the maintenance window has concluded.*

Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 8:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Intake Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Connect, Insight, Guide Bi-Monthly Maintenance 2nd and 4th Tuesday of every month.
 7:00 PM - 12:00 AM CT Application may be unavailable or experience intermittent disruptions.
Transition VPN data center system updates 1st Saturday of every month. 8:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge VPN data center system updates 1st Saturday of every month. 8:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application may be unavailable or experience intermittent disruptions during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application may be unavailable or experience intermittent disruptions during maintenance window.