Connect issue

Incident Report for WellSky Connected Networks Status Page

Resolved

The issue has been resolved. The system is currently processing a backlog, which is anticipated to take approximately 1.5 hours.

If you continue to encounter related issues, please contact our support team.

Posted May 05, 2026 - 12:55 CDT

Identified

WellSky has identified the issue causing potential delays on new events.

Next Update - within 60 minutes

Posted May 05, 2026 - 12:39 CDT

Update

WellSky Connect is experiencing potential delays on new events.

Next Update - within 60 minutes

Posted May 05, 2026 - 11:46 CDT

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes

Posted May 05, 2026 - 11:30 CDT

This incident affected: CarePort Connect.

Recurring Maintenances

*For the best experience within the applications, we recommend waiting until the maintenance window has concluded.*

Solution	Type	When	Time	Impact


Care Mgmt	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Mgmt	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Referral Intake	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Connect, Insight, Guide	Bi-Monthly Maintenance	2nd and 4th Tuesday of every month.	7:00 PM - 12:00 AM CT	Application may be unavailable or experience intermittent disruptions.

Transition	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly OS Patching	4th Tuesday of every month.	10:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.

Discharge	VPN data center system updates	1st Saturday of every month.	8:00 PM - 12:00 AM CT	Some interfaces may disconnect and automatically reconnect. Application will remain online.
	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.

Intake	Monthly Maintenance	4th Saturday of every month.	8:00 PM - 5:00 AM CT	Application may be unavailable or experience intermittent disruptions during maintenance window.