Care Management Issue

Incident Report for WellSky Connected Networks Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Posted Aug 09, 2025 - 08:58 CDT

Update

WellSky is investigating an issue for some clients where referrals are not able to be sent.

Next Update - within 30 minutes
Posted Aug 09, 2025 - 08:36 CDT

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Posted Aug 09, 2025 - 08:26 CDT
This incident affected: CarePort Care Management.
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Recurring Maintenances
*For the best experience within the applications, we recommend waiting until the maintenance window has concluded.*

Solution Type When Time Impact
Care Mgmt VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Mgmt Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Referral Intake Monthly OS Patching 4th Tuesday of every month.
 10:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Transition VPN data center system updates 1st Saturday of every month. 11:00 PM - 3:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Monthly OS Patching 4th Tuesday of every month. 10:00 PM - 12:00 AM CT Some interfaces may disconnect and automatically reconnect. Application will remain online.
Discharge Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application may be unavailable or experience intermittent disruptions during maintenance window.
Intake Monthly Maintenance 4th Saturday of every month.
 8:00 PM - 5:00 AM CT Application may be unavailable or experience intermittent disruptions during maintenance window.